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Viper Cancellation Policy

Iconic Whitsunday Adventures T/A as Viper Whitsundays
J & N Graham Pty Ltd
ABN: 96686982171

Checkout Process

Once your booking is complete a confirmation email will be sent to your nominated email address. The meeting time and cruise time will be shown.

A second email will be sent prior to travel requesting you to complete a pre-arrival waiver. This will speed up your morning on departure, ensuring we have your health information, agreement to our terms of travel, and more in advance.

If you do not receive an email within 24 hours of departure please call us on 0407 48 3000.

Booking Conditions and Cancellation Policy

At all times Viper crew will ensure we take the safest and most comfortable route to ensure the best experience possible, the timing of this experience is dependent on the weather.

All tours are subject to minimum numbers and to weather conditions and so may be cancelled at the discretion of the operator. We also reserve the right to alter the destination or cancel activities pending the weather or unforeseen circumstances for your safety and comfort.

In the event of inclement weather preventing us from reaching the outer reef safely, we will offer an exciting alternative itinerary visiting numerous other spots within the Whitsunday Island group for snorkelling and exploring, plus the added attraction of Nara Inlet and the Ngaro cultural site.

A strict height limit of 130cm applies to all guests riding on Viper. If a guest is found to be under this height limit on arrival, that guest will not be permitted to travel and no refund applies.

Guest Cancellations
If you, our guests cancel within 24 hours or less notice, the cancellation fee is 100%. 24 hours or more before departure, a full refund applies.

Refunds will consist of the ticket price only, exclusive of any credit card fees or surcharges paid.

Operator Cancellations
If Iconic Whitsunday Adventures cancels, guests will be refunded their payment in full, inclusive of any fees and surcharges paid.

Private Charter Cancellation Policy

Terms and conditions apply. To book a private charter, a $500 non-refundable deposit applies. The balance of your charter fee is due 14 days before travel. Confirmation of numbers is due 48 hours before travel.

Cancellation of a private charter less than 10 days before travel, no refund applies.

Private Charter Cancellation due to Covid Travel Restrictions

We at Iconic Whitsunday Adventures understand the unpredictable nature of travel restrictions due to Covid and will endeavour to work with you if your travel plans can be adjusted. If you have to cancel due to Covid travel restrictions being put in place, up to 72 hours before travel, Iconic Whitsunday Adventures will offer a full refund less your $500 deposit. Proof of residence/travel movements may need to be shown.

Lady Enid Cancellation Policy

Lady Enid Sailing
J & N Graham Pty Ltd
ABN: 96686982171

Checkout Process

Once your booking is complete a confirmation email will be sent to your nominated email address. The meeting time and cruise time will be shown.

A second email will be sent prior to travel requesting you to complete a pre-arrival waiver. This will speed up your morning on departure, ensuring we have your dietary requirements, meal preferences, health advice, and more in advance.

If you do not receive an email within 24 hour of departure please call us on 0407 48 3000.

Booking Conditions and Cancellation Policy

At all times Lady Enid crew will ensure we take the safest and most comfortable route to ensure the best experience possible, the timing of this experience is dependent on the weather.

All tours are subject to minimum numbers and to weather conditions and so may be cancelled at the discretion of the operator. We also reserve the right to alter the destination or cancel activities pending the weather or unforeseen circumstances for your safety and comfort.

Guest Cancellations
If you, our guests cancel within 24 hours or less notice, the cancellation fee is 100%. 24 hours or more before departure, a full refund applies.

Refunds will consist of the ticket price only, exclusive of any credit card fees or surcharges paid.

Operator Cancellations
If Lady Enid cancels, guests will be refunded their payment in full, inclusive of any fees and surcharges paid.

Private Charter Cancellation Policy

Terms and conditions apply. To book a private charter, a $500 non-refundable deposit applies. The balance of your charter fee is due 14 days before travel. Confirmation of numbers is due 48 hours before travel.

Cancellation of a private charter less than 10 days before travel, no refund applies.

Private Charter Cancellation due to Covid

We at Lady Enid understand the unpredictable nature of travel restrictions due to Covid and will endeavour to work with you if your travel plans can be adjusted. If you have to cancel due to Covid restrictions being put in place, up to 72 hours before travel, Lady Enid will offer a full refund less your $500 deposit. Proof of residence/travel movements may need to be shown.